PRIVACY POLICY 2024-2025

At From The Hive (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fromthehive.ca or make a purchase through our e-commerce platform. Please read this Privacy Policy carefully.

1. Information We Collect

We collect several types of information from and about users, including:

Personal Identification Information: When you make a purchase or register for an account, we may collect your name, email address, mailing address, phone number, and payment details.
Non-personal Information: This includes your IP address, browser type, and device information used to access our website.
Cookies and Tracking Data: We use cookies and similar tracking technologies to monitor the activity on our website and store certain information for enhanced user experience.

2. How We Use Your Information

We use the information we collect in the following ways:

To process transactions, including payments and delivery of products.
To provide customer support and respond to inquiries.
To send you updates on orders, promotions, and new products.
To improve our website, services, and user experience.
To comply with legal obligations, fraud prevention, and enforce our terms.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties, such as:

Payment processors: To facilitate secure payment transactions.
Shipping providers: To deliver your products.
Service providers: Who assist in website operations, marketing, and analytics.
Legal entities: When required by law or to protect our rights and property.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Security of Your Information

We use a variety of security measures to ensure the protection of your personal information. While we take reasonable precautions, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

As a customer, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data (subject to certain legal obligations).
Opt out of marketing communications at any time by following the unsubscribe instructions provided in emails.

7. Cookies Policy

Our website uses cookies to personalize content, analyze traffic, and improve the user experience. You can adjust your cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website, and the “Effective Date” at the top will be updated. We encourage you to review this policy regularly for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact our Privacy Officer:

Privacy Officer: Dawn
Email: dawn@fromthehive.ca